Customer Satisfaction | Gsretail Site

Customer satisfaction is our top priority and culture.

Taking Fundamental
Approach through
Customer Relationship
Management

We listen to the voices of our
customers and seek ways to
meet their expectation at each
part of the value-chain
throughout the entire business
process.
Sharing Values & Communication

All leaders at GS Retail actively
participate in “Hanmaeum
Nanumteo”every month.
Pride Building Project

Under our philosophy that
“satisfied employees offer
satisfying service”,
we undertake our pride building
campaign.
Various Service Programs
Participated by Customers &
Employees

We develop a customer-oriented
mindset on an annual and monthly
basis through the “Service Boom
Up” campaign.

Key Activities for Operating Systems for Product and Service Safety

Operation of Compensation Programs for Product and Customer Service Damages

Product and Service Certifications and External Awards History

2021. 05: ISO9001 Certification (Korea Management Registrar)
2019. 12: Korea Brand Award Grand Prize (Ministry of Trade, Industry and Energy)
2019. 07: GS Retail, First Hall of Fame Induction in the General Distribution Sector of Korean Service Awards
(Korean Standards Association)
2019. 06: Grand Prize in Fresh Food Shopping Mall Category of National Service Awards(Institute for Industrial Policy Studies)
2016. 09: GS Retail, Hall of Fame Induction for Korea Management Awards(Korea Management Association)

ISO9001 Certification(Korea Management Registrar) 2021. 05
Korea Brand Award Grand Prize (Ministry of Trade, Industry and Energy) 2019. 12
GS Retail, First Hall of Fame Induction in the General Distribution Sector of Korean Service Awards (Korean Standards Association) 2019. 07
Grand Prize in Fresh Food Shopping Mall Category of National Service Awards (Institute for Industrial Policy Studies) 2019. 06
GS Retail, Hall of Fame Induction for Korea Management Awards (Korea Management Association) 2016. 09

GS TOWER, 508, NONHYEON-RO, GANGNAM-GU, SEOUL, 06141, KOREA